Privacy Policy & SMS Terms

Last updated: October 2, 2026

1. Information We Collect

When you request a quote, book a move, call our office, fill out a form on our website, or opt in to text messaging, White Gold Moving (“we,” “us,” or “our”) may collect the following information:

• Your name, phone number, and email address
• Moving details, such as your current and destination addresses, move date, and home or office size
• Any additional details you provide about your move, such as special items or access needs
• Your messaging preferences and consent status, if you opt in to receive SMS text messages

We collect this information directly from you through our website forms, by phone, by email, or in person — we do not purchase or acquire your contact information from third parties for marketing purposes.

2. How We Use Information

We use the information you provide to:

• Prepare and deliver moving quotes and estimates
• Schedule, confirm, and coordinate your move
• Respond to your questions and provide customer support
• Send appointment reminders, scheduling updates, and move-related notifications
• Improve our services and maintain accurate business records

We do not sell your personal information, and we do not use it for purposes unrelated to the services you’ve requested from us.

3. SMS / Text Messaging

When you opt in to receive text messages from White Gold Moving, we collect your mobile phone number and your messaging preferences. We use this information only to send you the text messages you requested, such as quote follow-ups, appointment confirmations, scheduling updates, and customer support replies.

4. SMS Terms & Conditions

If you consent to receive conversational and informational SMS from White Gold Moving, you agree to receive text messages about your quote requests, bookings, appointment reminders, and customer service.

• Reply STOP to opt out at any time; reply HELP for support.
• Message and data rates may apply.
• Messaging frequency may vary.
• Carriers are not liable for delayed or undelivered messages.

For help, contact us at (800) 919-9072 or info@whitegoldmoving.com. Visit this page at any time to review our Privacy Policy and SMS Terms & Conditions.

5. Sharing of Information

Outside of the SMS-specific commitments above, we may share your information only with:

• Employees and moving crew members who need it to complete your move
• Service providers who help us operate our business (such as scheduling, communications, or payment processing tools), under confidentiality obligations
• Government or regulatory authorities, where required by law

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Your Choices & Opt-Out

You are never required to opt in to SMS messaging to use our services, and the SMS consent checkbox on our forms is optional and unchecked by default. You may opt out of text messages at any time by replying STOP to any message you receive from us, or by contacting us directly using the information below. You may also ask us to update or delete your contact information at any time.

7. Data Security

We take reasonable administrative and technical measures to protect the personal information you share with us from unauthorized access, disclosure, or misuse. No method of transmission or storage is completely secure, but we work to safeguard your information throughout our process.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy, our SMS Terms, or how we handle your information, please reach out: